Due the the nature of hand stamping there will always be a slight impression left over on the reverse side of the tags. Because of this, we only stamp on the front of the tags to avoid any distortion of the letters & numbers.
Please contact the team as soon as you see the issue, if we haven't started making the tag then it's no problem at all! Once the tag is made we unfortunately can't update the details.
As long as your order hasn't been processed we can update the address, just send us a quick e-mail with your order number and correct address and we'll fix it up it in the system. Alternatively you can use the contact form on this page!
Absolutely! First check our Exchange/Return page for more information and then get in touch with the team to start the process.
Current turn around time is 3-5 business days for your order to be prepared and in the post. If you need your order urgently please reply to your order confirmation e-mail or use the contact form on this page so the team can give it special attention.
Once your order is packed and ready we'll send you a dispatch notice with the tracking number, this can be used to follow you parcel! Alternatively you can use our order tracking page here.
