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Due to the extra TLC that goes into hand stamping, there will always be a slight impression left over on the back of the tags.

To avoid distorting the letters and numbers, we only stamp on the front of the tags.

If you need to make a change, please contact us ASAP with your order number and new details. If we haven’t started making the tag, it’s no problem at all!

Unfortunately, once the tag is made, we can’t update the details.

As long as your order hasn’t been processed, we can fix it up – paws crossed! Please contact us or send us a quick email with your order number and correct address details.

Absolutely! Please check our Exchange/Return page for more information and contact us when you’re ready to start the process.

Our current turnaround time for prepping and posting your order is 4-7 business days. If you need your order more urgently, please reply to your order confirmation email or contact us so we can give it special attention.

For more information, please refer to our Shipping Information.

Once your order is packed and ready, we’ll send you a dispatch note with the tracking number. Australia Post will also send you automated emails as your parcel begins its little adventure!

For more information, please refer to our Shipping Information.